Update by user Apr 13, 2012
We actually did receive a full refund of our purchase and didn\'t have a receipt! I was and still am in shock. I would never recommend anyone do business with Direct USA - the meat is very inferior in quality.
Original review posted by user Mar 13, 2012
In Dec. 2011 a guy stopped trying to sell "extra meat" he had on his truck. Unfortunately I allowed him in the house, called my husband in and after lots of 'reductions' in the price I agreed to buy a box of steaks and hamburgers. The first ones we ate were peppercorn strip steaks and they were actually decent. The hamburgers are good too. However - the so called filets were the toughest and oddest tasting I've ever had and the Kansas City T-bones are nearly inedible.
Trying to get a replacement or refund has proved impossible. Got a call after complaining, was told they would call back the next day to let us know when they would be there 'by the end of the week'. I guess it's not the end of 3 weeks ago yet. Yesterday got a call saying they would be here today - just got off the phone and was told tomorrow but we would have to meet them half way because they 'don't deliver in this area' - hmmm, how did we get the meat to begin with then???
As I was typing this, I got a call back that we will get a check for a full refund, we can eat the meat, throw it out, or cook it for the dogs. We'll see. I don't have much faith that a check will be in my mailbox any time soon.
Monetary Loss: $170.