Mcnabb, Illinois
Not resolved
4 comments

Update by user Apr 13, 2012

We actually did receive a full refund of our purchase and didn\'t have a receipt! I was and still am in shock. I would never recommend anyone do business with Direct USA - the meat is very inferior in quality.

Original review posted by user Mar 13, 2012

In Dec. 2011 a guy stopped trying to sell "extra meat" he had on his truck. Unfortunately I allowed him in the house, called my husband in and after lots of 'reductions' in the price I agreed to buy a box of steaks and hamburgers. The first ones we ate were peppercorn strip steaks and they were actually decent. The hamburgers are good too. However - the so called filets were the toughest and oddest tasting I've ever had and the Kansas City T-bones are nearly inedible.

Trying to get a replacement or refund has proved impossible. Got a call after complaining, was told they would call back the next day to let us know when they would be there 'by the end of the week'. I guess it's not the end of 3 weeks ago yet. Yesterday got a call saying they would be here today - just got off the phone and was told tomorrow but we would have to meet them half way because they 'don't deliver in this area' - hmmm, how did we get the meat to begin with then???

As I was typing this, I got a call back that we will get a check for a full refund, we can eat the meat, throw it out, or cook it for the dogs. We'll see. I don't have much faith that a check will be in my mailbox any time soon.

Monetary Loss: $170.

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Anonymous
Chicago, Illinois, United States #595939

I know sometimes people don't get what they expect but by no means was the meat I ever bought from them inedible! Maybe it was the cow that your meat came from. All of the products I have bought from them were ok [the fish wasn't up to spec but then again I like fresh fish ]The guy that stops at my house is very nice.I asked him to stop by every month and he does.

Anonymous
#505845

Thats the same line of bogus that the salesman used on me!I am also supposed to get a full refund tomm evening.

The guy told me it was a 26 1/3lb box, turned out to be 15.8lb!:( :( :(

Anonymous
#478584

All I know if that the last time we prepared filets, there was a very gristly part in the middle of one. I would just like to throw them all out, but hubby says differently. If we hadn't received the refund, I'd still be ***!

iamsister7
#448272

oops - forgot to say that the sales creep is now in jail for burglarizing houses he had delivered meat to in this area. Nice, huh?

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